Katie Catlender is Executive Vice President and Chief Operating Officer of Point32Health, where she leads enterprise operations, technology, digital, data and AI, and customer experience for one of the nation’s leading health plans. A transformational healthcare executive with more than 30 years of experience, she is responsible for driving enterprise performance, affordability, growth, and member-centered innovation across the organization.
In her role, Katie oversees information technology, digital, data and AI, service and experience, health plan operations, and the enterprise capital investment and portfolio management office. She is responsible for advancing operational excellence, modernizing the operating model, elevating the member experience, and improving affordability, quality, and health outcomes at scale.
As executive sponsor of Point32Health’s enterprise transformation and turnaround efforts, Katie is leading initiatives to strengthen long-term sustainability through medical and administrative expense optimization, technology modernization, and operational simplification. She champions a member-centered operating model that leverages technology, data, AI, and operational excellence to deliver measurable business results, improve health outcomes, and position the organization for future growth.
Prior to joining Point32Health, Katie served as Executive Vice President, Chief Customer Officer, and Chief Operating Officer at Cambridge Savings Bank, where she also led the bank’s digital-only division, Ivy Bank, with full P&L accountability. Across more than three decades of leadership experience, she has successfully translated strategy into execution, led complex business transformations, and delivered results through turnarounds, integrations, mergers and acquisitions, outsourcing, and large-scale operational modernization.
Katie previously held senior executive leadership roles at Blue Cross Blue Shield of Massachusetts and Mass General Brigham Health Plan, serving as Chief Commercial Officer, Chief Customer Officer, and Senior Vice President of Operations. She began her career at Harvard Pilgrim Health Care, where she built deep expertise in healthcare operations, growth strategy, customer experience, and organizational performance.
Katie serves as Board Chair of Health Plans, Inc. (HPI) and is a member of the Board of Directors for Special Olympics Massachusetts. She is also an executive mentor for the AHIP Executive Leadership Program and an active sponsor of initiatives that advance leadership development, diversity, and opportunities for women and allies in leadership.
